When experiencing issues with click to dial functionality, here are some steps you can take to potentially resolve the issue before submitting an incident.
1. When using the soft phone on your Chromebook/Pixelbook, please ensure that the Vonage extension and application are opened and ready for use. Please navigate to the extension and ensure that the Bullhorn integration and Click to Dial is connected/enabled. If you are missing integrations within your extension, please contact the IT helpdesk for further assistance.
2. Some issues are easily fixed through a "fresh start" of the extension, which can be accomplished by right clicking within the extension, and selecting Reload.. We also suggest that you perfrom an advanced cache clear within the Google Chrome browser at this time. Finally, you can continue by re-opening a new session of Bullhorn.
Steps to perform an advanced cache clear can be found here: Clear cache in Chrome
3. If the steps above do not resolve your issue, checking for any system updates/restarting your device should be your last steps prior to contacting the help desk.
Instructions for updating your Pixelbook/Chromebook can be found here: Chrome OS Updates
4. If issues still persist after completing these steps, please submit an incident and our helpdesk will resolve the issue in a timely manner!
To submit an incident: Report an Incident