Getting Started with Freshservice
Use this guide to get started with the Freshservice software. You will learn how to search for solutions, create a support ticket, see the status of your ticket, and change the status of your ticket.
- Access Freshservice through:
- Support.mytalentlaunch.com, or
- Go to “Managed Bookmarks” at the top left of your screen, or
- In Google Chrome:
- From your gmail or gcalendar in Google Chrome, click on the waffle icon at the top right of your screen.
- Scroll to bottom and click on the Freshservice logo
- Search for an answer to your question/issue using the search icon
- The tool will autofill to assist you with finding a solution. Click on an existing ticket or solution for an answer.
- Or, click on the Solutions tab to explore how-to’s and learn best practices from the IT team.
- If you are unable to find a solution or an existing ticket with the same issue, click the New Ticket button at the top right of your screen.
- Use the Search a requester field to submit a ticket on behalf of yourself or another employee.
- Put as much information as possible in the description.
- Use the Attach a file link to include a screenshot, document or any other information that may be helpful when troubleshooting.
- Click Submit at the bottom of page
- To check the status of your tickets, go to Your Tickets or the Tickets tab.
- Click on the ticket name to add or change information, reply, mark ticket as closed, or add people.
- You will also be alerted via email when the status of your ticket changes.
- Once your ticket is resolved, please complete the emailed survey. Your responses are reviewed by the IT team weekly to improve their service model for the entire network.