How to Submit an Incident Ticket
An incident is a interruption to a service or reduction in the quality of a service. Your computer won't turn on? Bullhorn isn't saving? You, your client, or your candidate is receiving an error with one of our services? Phones, copiers, or audio/video equipment not working? These are all examples of incidents. Use the following guide to help you report a new incident.
- Login to the Freshservice Homepage at support.mytalentlaunch.com
- Click Report an Incident
- The Search a requester field will default to your information, however you can search for and submit a ticket on behalf of another user by entering their email address
- Enter a descriptive Subject
- Select the Application that this incident is in regards to. If the Application is not listed, or this is a Hardware incident, you may leave this field blank
- Select the Urgency of this incident from the dropdown. Please let us know how this incident is impacting your day.
- Enter as much information as possible in the Description field.
- If you have a screenshot or have a file to attach, click the Attach a file and browse to the location
- Click Submit once you have entered all of the requested information.