How to change your Windows / Citrix Password
Every 180 days you will be prompted to change your Windows/Citrix/PowerBI login password.
Starting at 15 days before the change is required, you will receive a prompt like the one below, please do not wait until the password is completely expired as it will prevent you from logging in.
If working remote, please ensure that the device is connected to TalentLaunch's VPN before proceeding.
1. To reset your active directory password on your computer, you can press CTRL+ALT+DELETE. When prompted, select "Change Password"
2. Enter your old password in the box labeled "Old password" and your new password, with confirmation, in the "New password" boxes. Current password policy requires a minimum of 14 characters, with a maximum password age of 180 days.
3. You will see a dialog as your password change is processed
4. A confirmation box will appear once the password has been changed
5. If you do not want to reset your password via the option depicted above, you can reset it via the link depicted below:
https://passwordreset.microsoftonline.com/
6. If you elect to change your password via the web portal, please enter your email address, and complete the Recaptcha challenge.
7. MFA for your account should already be enabled, please "Send Notification" to ensure you are the one requesting this change. Once the request is accepted, you can enter your new password (IMPORTANT: Resetting your password via this portal requires that you still meet the password complexity/length requirements).
Once completed, you will receive a prompt that the password has been changed. An underlying process will take this password, and write it back to our local directory (may take up to 5 minutes).
Please note: If you reset the password via the web portal, you may receive this prompt once your computer syncronizes the new password. When this occurs, please lock the computer (Windows Key+ L) and enter your new password (computer will sync new password)
Users will also receive automated email alerts regarding when their password will next expire, and it will look like what's depicted below:
(This will direct the user to reset their password via the web portal, but the password can still be reset locally within the context of the user's computer session)
If any questions or concerns arise, please contact the IT Helpdesk.