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How to Manually Log Off a Frozen or Unresponsive Citrix Session

On Windows machines:

For Citrix Receiver:

  1. Locate the Citrix icon in your system tray (found near the date and time on your display]

  1. Right-click the icon and select Connection Center
  2. Single click to highlight the application server name next to the folder icon under the Active heading
  3. Click the Log Off button

  1. Follow the prompts to force log off the session
  2. Close the Citrix Connection Center
  3. Launch the Hosted Application again

On Mac machines: 

  1. Open Activity Monitor from the Utilities folder. The Utilities folder may be access via Launchpad, searching by name in Finder, or from the Finder menu bar, Go > Utilities > Activity Monitor
  2. Highlight the Citrix application icon
  3. Click the Quit Process button (red or gray stop sign) 


Switch to another application, such as Finder, then from the Apple logo icon, select Force Quit and select the Citrix application. 

If you are still experiencing issues please open a ticket at

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