On Windows machines:
For Citrix Receiver:
- Locate the Citrix icon in your system tray (found near the date and time on your display]
- Right-click the icon and select Connection Center
- Single click to highlight the application server name next to the folder icon under the Active heading
- Click the Log Off button
- Follow the prompts to force log off the session
- Close the Citrix Connection Center
- Launch the Hosted Application again
On Mac machines:
- Open Activity Monitor from the Utilities folder. The Utilities folder may be access via Launchpad, searching by name in Finder, or from the Finder menu bar, Go > Utilities > Activity Monitor
- Highlight the Citrix application icon
- Click the Quit Process button (red or gray stop sign)
-OR-
Switch to another application, such as Finder, then from the Apple logo icon, select Force Quit and select the Citrix application.
If you are still experiencing issues please open a ticket at https://support.mytalentlaunch.com